Ismaine Ayouaz

Business Agility Lead | AI Business Transformation | Executive MBA | Certified Scrum Master
Email: ismaine@ismaine.com | Phone: 267-652-1744 | LinkedIn: linkedin.com/in/ismaine

Professional Summary

Technology professional with 25+ years evolving from IT infrastructure to Agile coaching across healthcare, finance, and technology sectors. Proven expertise facilitating cross-functional teams through servant leadership and practical Agile implementation. Currently pursuing AI business transformation certification to expand capabilities in helping organizations adopt AI and ChatGPT technologies effectively.

Key Strengths

  • Cross-functional team leadership and Agile transformation expertise
  • Enterprise-scale IT operations and system integration experience
  • AI business transformation and ChatGPT implementation strategies
  • Stakeholder alignment and regulatory compliance in highly regulated environments

    Education
    Master's in AI Policy & Management
    Purdue University
    Starting Early 2026
    Executive MBA
    Quantic School of Business and Technology
    December 2021
    Graduate Certificate: Transform Your Business with AI & ChatGPT
    Quantic School of Business and Technology
    In Progress
    B.S. Management of Information Systems
    University of Evry-Val d'Essonne, France
    May 2010
    Professional Experience
    Associate Director, Scrum Master
    Merck / MSD – North Wales, PA
    Jan 2023 – Present

    Lead Agile transformation initiatives for digital marketing teams in oncology, championing team autonomy while supporting strategic AI enablement across the organization.

    • Facilitate comprehensive Agile ceremonies for multiple cross-functional teams using JIRA and Mural, ensuring consistent delivery against product and sprint goals
    • Spearhead AI literacy initiatives by designing and leading GenAI storytelling workshops, elevating organizational capability in emerging technologies
    • Orchestrate quarterly cross-team innovation events and conduct agile maturity assessments, establishing sustainable collaboration practices and team norms
    • Drive strategic alignment by supporting OKR implementation and coordinating large-scale Big Room Planning sessions
    • Navigate complex pharmaceutical regulations by partnering with compliance and legal teams to balance agility with strict industry requirements
    Senior Technical Project Manager / Agile Coach
    CityExperiences.com by Hornblower – Remote
    Feb 2022 – Dec 2022

    Led comprehensive Agile transformation for digital product teams while establishing organizational project management capabilities.

    • Drove successful adoption of Scrum and Kanban methodologies, redesigning JIRA workflows to streamline project tracking and team efficiency
    • Developed and mentored project manager into Scrum Master role, building internal capability and ensuring knowledge transfer
    • Collaborated with executive leadership to design and implement lightweight PMO framework aligned with Agile principles
    Scrum Master
    Stifel Financial Corp. – St. Louis, MO
    Apr 2019 – Aug 2021

    Guided infrastructure and cloud teams through organizational Agile transformation in fast-paced financial services environment.

    • Designed comprehensive onboarding program to successfully transition three technical teams to Agile/Scrum methodology
    • Enhanced team engagement and psychological safety by introducing Liberating Structures and innovative retrospective formats
    • Served as organizational liaison to identify and resolve delivery blockers while ensuring stakeholder alignment across business units
    Agile Project Coordinator / Scrum Master
    Charter Communications – St. Louis, MO (Contract)
    Dec 2018 – Mar 2019
    • Facilitated Agile practices for DevOps teams, delivering mentorship on agile methodologies to enhance team capability
    • Resolved delivery impediments and optimized team execution through structured ceremony facilitation
    Assistant Technical Manager
    Washington University School of Medicine – St. Louis, MO
    Dec 2014 – Dec 2018

    Managed enterprise-scale IT infrastructure supporting billion-dollar healthcare operations with thousands of daily users.

    • Maintained mission-critical system availability across VMS, Windows, VMware, and GE Centricity healthcare platforms
    • Delivered technical leadership that significantly reduced system outages while improving user satisfaction and operational efficiency
    • Oversaw complex system integrations and infrastructure projects supporting clinical and research operations
    Early Career Progression
    Various Organizations
    1998 – 2014

    Senior IT Manager – Coolfire Studios | Senior Project Leader – Washington University | Associate Systems Manager – Washington University | Network & Systems Manager – Media6, Paris | IT Consultant – Sogeti High Tech, Paris

    Progressive roles focused on infrastructure management, IT support, network security, and technical project leadership across healthcare, technology, and consulting environments.

    Core Competencies

    Agile & Leadership

    Scrum Master, Agile Coaching, Digital Transformation, Team Development, Servant Leadership, Change Management, Cross-functional Collaboration

    Technical & AI Strategy

    AI Strategy & Governance, GenAI Applications, Enterprise IT Operations, System Integration, JIRA, Mural, VMware, Cloud Infrastructure

    Business & Strategy

    OKR Implementation, Portfolio Management, Stakeholder Alignment, Regulatory Compliance, PMO Development, Innovation Facilitation

    Industry Experience

    Healthcare, Financial Services, Technology, Pharmaceutical, Digital Marketing, Infrastructure Management
    Certifications
    Scrum.org: PSM I (Professional Scrum Master), PAL I (Professional Agile Leadership), Product Backlog Management
    ICAgile: ICP-CAT (Coaching Agile Transitions), ICP-LPM (Lean Portfolio Management)